Starting Spring 2026, Naftogaz Customers Must Use New Payment Details.

Updated Payment Process for Naftogaz Gas Bills

According to Novyny.live: Beginning in spring 2026, all customers of Naftogaz Ukraine are required to use updated bank details when paying for gas—changes that were introduced without prior notice. This affects over 12 million households served by Ukraine’s primary gas supplier. The new payment information went into effect in March 2026, and customers can find the latest details on the company’s website under the 'News' and 'Official Information' sections.

New Bank Account Information for Payments

The revised payment details for Naftogaz gas bills are as follows:

• LLC 'Gas Supply Company Naftogaz Ukraine'
• EDRPOU code: 40121452
• Account number: UA723204780000026006000255925
• MFO: 320478
• Bank: JSC 'UKRGASBANK'

It is important to note that in 2026, Ukrainians can no longer submit their meter readings via Naftogaz’s chatbots. To simplify communication, the company now recommends using the 'Kub' app, which allows customers to quickly resolve gas supply-related issues.

Many customers have expressed frustration over the changes:

“Nobody warned us that the payment account details had changed!” said one Naftogaz user.

In response, a company representative stated that 'the new payment details have already been updated in most banks, including all national banks, as well as PUMB and monobank.'

These adjustments to Naftogaz’s billing system may cause confusion among consumers, who now need to adapt to the new requirements. The company urges its customers to closely monitor updates and reach out for more information through official channels.

Updating the payment details is a significant step for Naftogaz Ukraine, as it could impact consumer payment behavior. Given that more than 12 million households rely on the company’s services, it is critical that all customers are promptly informed of the new conditions. This also highlights the need for effective communication between service providers and their customers, especially in times of rapid change. In the coming months, consumers should keep an eye on Naftogaz’s official website and other communication channels to avoid any misunderstandings.