Naftogaz refuses paper invoices: how to pay for gas online.

Utility companies in Ukraine are gradually abandoning the practice of sending paper invoices to consumers for payment of various services on a monthly basis. For example, the gas supply company 'Naftogaz-Ukraine' offers customers to decide how they want to pay their bills.

The editorial team of Novyny.LIVE explains what Ukrainians should do if Naftogaz has not sent them a paper invoice.

How to pay for gas if there is no invoice

All necessary information is available in the personal account, as stated by the press service of . There, you can also find out about your balance, pay for gas supply services and check how much gas you have consumed during a certain month.

If you have stopped receiving paper invoices, although you did not decline them, there are three options for how to receive your bills:

• through the personal account on the website ;
• in the GASUA chatbot on or ;
• to your email (e-mail).

You can also pay for consumed gas online. In this case, you will not receive paper bills. To do this, you need to:

• register at
• choose the service 'get a bill online'.

Gas discounts

Consumers who are customers of Naftogaz can receive a on the total amount when paying for consumed 'blue fuel'. To receive the respective bonus, you only need to pay for the service on time - no later than the 15th of each month. It is important to note that this should be done only through online services.

Earlier, we explained the reasons why consumers may demand . Not all Ukrainians will have this possibility in 2025.

Also, let us remind that at , it was explained how to avoid debt for consumed fuel. Consumers need to follow certain payment rules.