The Pension Fund launched video identification: how to pass it for payments.

According to inkorr.com: The Pension Fund of Ukraine (PFU) has launched a new service that allows retirees and those receiving insurance payments to undergo physical identification via video conferencing. This innovation will simplify the process for people who are abroad or in temporarily occupied territories.

This is stated in the official video instruction published on the Pension Fund's YouTube channel.

According to current requirements, some categories of citizens must confirm their identity annually to receive pensions or insurance payments, which is a mandatory condition, as noted by the PFU.

Retirees and recipients of insurance payments who are outside of Ukraine or in temporarily occupied territories must undergo physical identification by December 31 of each year. Previously, this required a personal visit to the institution, but now this procedure can be done remotely.

Step-by-step instructions for signing up for video identification

To sign up for video communication, you need to follow a few simple steps on the PFU website:

• Visit the PFU website. On the homepage, select the tab 'Application for identification via video conferencing'.

• Review the terms. In the window that appears, review the information and click 'Continue'.

• Fill out the online form. Enter personal data in the relevant fields marked with an asterisk.

• Select the video communication method. From the dropdown list, select a video communication application.

• Specify additional needs. If a sign language interpreter or physical accompaniment is needed, indicate this.

• Attach documents. Add scanned copies of documents to the application.

• Submit the application. After filling out all fields and consenting to data processing, click the 'Submit application' button.

What happens after submitting the application

After your request is processed by Pension Fund specialists, you will receive a notification about the outcome. You will be informed of the date and time of the video session for identification.

This online service is an important step towards the digitalization of public services and support for Ukrainians who find themselves in difficult life situations due to the war. We hope that such innovations will significantly ease the lives of our citizens and help maintain a connection with their country even far from its borders.