Payments will be reimbursed: who among Ukrainians will receive money back for utilities.

In 2025, Ukrainians will be able to receive compensation for overpayment for utility services. The State Consumer Service reported that after conducting 98 inspections of utility companies, violations were found in 86 cases. The most deficiencies were identified in the water supply and sewage sectors.

As a result of the inspections, 62 orders were issued and 42 fines were imposed for a total of 1.59 million hryvnias. 43 officials were also held accountable.

Companies have committed to return 1.16 million hryvnias of overcharged funds to consumers. The Deputy Head of the State Consumer Service emphasized the need to respond quickly to illegal price increases. 'Transparency in calculations is a fundamental right of every citizen,' he stressed.

The State Consumer Service calls on all citizens with questions about utility payments to contact them and file complaints through the official website of the agency or in person.

The importance of filing complaints in case of deficiencies in the utility sector

In 2025, Ukrainians may receive compensations for overpaid utility services after inspections reveal deficiencies in the water supply and sewage sectors. The State Consumer Service urges citizens to be diligent and not hesitate to file complaints if they identify deficiencies or overpayments for services.

After conducting inspections of Ukrainian utility companies, violations and deficiencies in the water supply and sewage sectors have been identified. As a result of the inspections, fines totaling 1.59 million hryvnias were imposed, and companies are obligated to return overcharged funds to consumers. The State Consumer Service urges citizens to actively respond and file complaints if such violations are found.