'There are no 24 hours in war': a volunteer criticizes PrivatBank for refusing help to the military.

One of PrivatBank's clients expressed a negative review about the work of the bank's support service when trying to lift the limit on receiving transfers for an urgent collection of funds for equipment for the military.

The man contacted PrivatBank's support service with a request to lift the limit due to a critical situation when it was necessary to urgently raise money for transport for military units. He claims that any requests, even threats, were ignored, and the only responses were standard phrases and promises to consider the request within 24 hours.

'The collection is closing, every minute is important. In response - template phrases, zero empathy, and the standard 'up to 24 hours''

According to the client, the explanations about the need for urgent consideration of the application due to the lives of Ukrainian soldiers did not affect the bank's employees. Currently, PrivatBank has not responded to this situation.

The Importance of Customer Support

Customer support is an important aspect of the work of any bank. Clients should have the opportunity to receive prompt assistance in difficult or urgent situations. Such cases underline the importance of understanding and empathy from the support service during unforeseen circumstances.

The negative feedback from the client about the work of PrivatBank's support service raises outrage due to the lack of response to the problem of lifting the limit in a critical situation for military needs. This case once again emphasizes the importance of providing effective and compassionate support to clients in extremely difficult circumstances.