Naftogaz Outlines Refund Process for Gas Bill Payment Errors.

Recovering Funds Sent in Error

According to Novyny.live: Ukrainian consumers who have mistakenly paid for someone else's natural gas bill can get their money back by following a specific procedure. Naftogaz, the national energy company, has confirmed that refunds are available for payments made on accounts that do not belong to the payer. This guidance is particularly relevant as many households manage utility payments through online banking platforms.

Steps to Claim a Refund

To recover funds paid in error, customers must complete several steps:

• Submit a written application.
• Attach copies of your passport and taxpayer registration number (РНОКПП).
• Provide a photo or scan of the bank receipt confirming the payment.
• The application can be sent via email to [email protected] or by regular mail to 25009, Kropyvnytskyi, Soborna Street, 1A, LLC 'GC Naftogaz of Ukraine'.

Naftogaz also emphasizes the critical importance of keeping customer data up to date. Clients who have changed their surname, address, or discovered inaccuracies in their personal information must update it by 2026. This is a key requirement for ensuring quality service and preventing similar errors in the future.

Therefore, consumers who have accidentally paid another person's bills have a clear path to reclaim their money by adhering to the established protocol, which helps them avoid financial loss.

This initiative by Naftogaz could significantly reduce the financial losses experienced by consumers who find themselves in situations involving erroneous payments.

Updating personal information is a vital step for ensuring accurate service delivery. This, in turn, helps to build consumer trust in the company and lowers the likelihood of such mistakes recurring.