Mass Card Freezes at Oschadbank: Overseas Clients Struggle to Prove Their Income.

VIP Account Holders Face Major Disruptions as Oschadbank Blocks Cards

According to Novyny.live: Oschadbank has been freezing customer cards as part of its financial monitoring procedures, demanding extra paperwork to verify income sources. This creates serious problems for clients living abroad, who cannot personally visit a branch to submit the required documents. The situation is especially alarming for VIP customers, who pay a monthly maintenance fee of 900 UAH for their cards.

Under Article 15, Part 1 of Ukraine's law 'On Preventing and Combating the Legalization (Laundering) of Criminal Proceeds, Terrorist Financing, and Financing the Proliferation of Weapons of Mass Destruction,' the bank has the authority to block cards whenever it deems necessary. This means Oschadbank can exercise broad discretion in financial monitoring matters, which in turn leads to significant inconvenience for its clients. Many affected users are now questioning whether the high fees they pay guarantee any level of service reliability.

How to Get Help

Customers whose cards have been frozen can reach out to the bank's contact center for assistance. Those inside Ukraine can call 0800210800, while clients outside the country should dial 0442478418. It is important to note that the process of withdrawing money from a blocked account must not exceed 30 days.

'I have a VIP card costing 900 UAH per month, and I never even used payments in stores for amounts over 20,000 UAH. They blocked my card under financial monitoring, and the funniest part is that I can't provide any income certificate or proof of where the money came from.' — Oschadbank Customer

The ongoing card freeze issue at Oschadbank highlights the urgent need for fair and transparent customer service, especially when clients cannot submit documents in person. In an era of globalization and high customer mobility, banks must adapt to the real-world challenges their users face, particularly those living abroad. How financial institutions handle such situations will play a key role in building or eroding trust in Ukraine's banking sector.