Payment mistakenly made for gas to someone else's account: instruction for refunding money.

Payment mistakenly made for gas to someone else's account: instruction for refunding money

According to TSN.ua: Ukrainians who mistakenly paid for gas to someone else's account or provided incorrect details can get their money back by following a specific algorithm. It's important to note that automatic refunds are not possible, so consumers must take steps themselves to recover their funds.

The most common mistakes that lead to such situations occur when filling out payment details. The most common mistakes include:

• absence of personal account number;
• incorrect entry of digits;
• crediting funds to someone else's account.

Therefore, consumers must be careful when making payments.

Refund Algorithm

To refund mistakenly paid money for gas, it is necessary to submit a refund request in any form. The application should include copies of the passport and identification code. It is also important to provide a photo of the bank receipt confirming the erroneous payment. The documents can be sent by email or by postal mail. In the case of choosing the postal option, the address for sending is: 25009, Kropyvnytskyi, Soborna St., 1A, LLC 'GC "Naftogaz Ukraine"'.

Recall that from January 1, 2026, the monthly fee for gas delivery has been updated in Ukraine. Consumers should be attentive not only during payment but also in monitoring changes in tariffs to avoid misunderstandings in the future.

This instruction is important for consumers as it allows them to understand the process for refunding money in the case of erroneous payments. Given the upcoming increase in gas delivery tariffs, consumers should not only follow the provided recommendations but also carefully monitor changes in payment details to avoid similar situations in the future.