Naftogaz explained how to check gas charges: instructions for customers.

Gas customers of 'Naftogaz Ukraine' are facing problems due to unjustified debts for gas. To resolve this issue, they can use the reconciliation act, which allows them to verify the calculations for consumed energy and ensure the correctness of charges.

The company's press center announced on its Facebook page.

Main points about the reconciliation act from Naftogaz

'To understand all the figures, it's worth starting with the reconciliation act!' - they advise at Naftogaz.

This document helps identify inaccuracies in calculations and ensures the correctness of payments for gas consumers.

• identification of errors in receipts;
• prevention of misunderstandings;
• ensuring transparency in calculations.

If you have an unjustified debt, you can request a reconciliation act to check the actual gas consumption and payments for it.

How to obtain the reconciliation act

To obtain the reconciliation act, customers can contact the Customer Service Center or regional partner department, having with them a passport or ID card, personal account number, or EIC code.

It is also possible to obtain the reconciliation act online in the personal account or chatbot of the company.

Additionally, customers can use self-service terminals of banks EasyPay, City24, Oschadbank, Privatbank.

The company urged its customers to switch to electronic payment documents and explained the procedure for returning overpayments or incorrect payments for services.

The emergence of unjustified debt for gas can become a problem for many customers of 'Naftogaz Ukraine'. The reconciliation act helps resolve disputed issues regarding calculations and payments, ensuring transparency in relationships between consumers and the company. This tool is useful for customers in case of financial discrepancies and helps find solutions through objective verification.