TSB Outages: Thousands of Customers Unable to Access Their Accounts.

According to The Sun: Many TSB customers are facing difficulties accessing their bank accounts.

Angry customers complain that they cannot log in or access their funds.

More than 1,300 people reported issues on the outage monitoring site Downdetector.

Some customers are getting an error message when trying to log in, stating: “We were unable to do this. The service is temporarily unavailable.”

The situation reportedly began around 11 AM.

One angry customer posted on X: “@TSB, when will mobile banking be back up? And online banking?”

“This is the second time in a few days when your service has been down for hours. Now I will be paying for a failed payment.”

Another user noted: “@TSB, I can't access mobile or online banking. As soon as I can, I will close my accounts and go elsewhere. This happens too often.”

A third user wrote: “Shock! @TSB, mobile and internet banking is down again... I really don't need access to my money.”

Another customer emphasized: “@TSB, it's the start of a new month, and your banking app is down?! When will this be fixed? I am losing money because of this.”

TSB acknowledged problems with mobile banking on their social media page.

“We are aware that some customers are having issues with our mobile banking app and internet banking.

“We apologize for any inconvenience, we are working to resolve this issue as quickly as possible.”

The Sun newspaper has reached out to TSB for further comments.

A similar situation occurred last October when thousands of TSB customers were unable to log into their accounts.

Over 2035 users reported issues with the bank’s online services that prevented access to accounts or making payments.

What to Do If You Can’t Access Your Money

If you can’t access your money urgently, here’s what you can do:

• It’s best to visit your local bank branch as soon as possible.
• If you can’t make it there, or the bank is closed, call the bank and ask for advice.
• If the bank’s phone services are also down or busy, try to contact the bank on social media, but remember: never share your account details over social media.
• Be sure to do this on the day you encounter problems to prove that you tried to resolve the situation.
• If you still cannot access your money, gather evidence for filing a complaint.

Can I Get Compensation for Disruptions?

Banks are not obligated to compensate customers for service reductions.

But if the disruption caused financial losses, you will likely be able to recover them.

For example, if a bill payment was not processed due to the disruption, and you were charged a late fee, you should be able to claim that money back.

If your credit rating has been affected due to the outage, it’s important to keep records of that.

If you spoke with someone to resolve the issue, record the name, date of contact, and content of the conversation.

More detailed information on how to file a complaint is available on the TSB website.

It is recommended to gather evidence of your issues in order to file a formal complaint directly with the bank.

What to Do If the Bank Refuses to Compensate Me?

If you are dissatisfied with the actions of the bank, you can contact the free Financial Ombudsman Service (FOS).

This is an independent body that will review your evidence and make an impartial decision regarding the bank’s actions.

The FOS can usually intervene 15 days after you raised your concerns with the bank.

In the event of an IT system outage at the bank, the FOS notes that compensation will depend on your circumstances and whether you suffered real losses.

If the FOS believes you incurred costs, it has the authority to compel the bank to reimburse any charges you incurred.

It’s important to know that the FOS can also instruct the bank to compensate you for any money you did not receive, such as interest, if you couldn’t deposit funds.

If your credit rating has been affected, the FOS can compel the bank to correct your credit history.

They can also direct the bank to reimburse you for additional calls or trips to branches, as well as to compensate for any inconvenience caused.