Ukrainians are massively receiving 'fake' bills: how to avoid overpaying for electricity and contest the figures in the bills.

Every month, thousands of Ukrainians receive incorrect electricity bills due to calculation errors. According to the call center of 'Vinnytsiaoblenergo', in the first quarter of 2025, the company received 3764 complaints from consumers regarding incorrect calculations in billing documents.

Experts recommend that Ukrainians check their meter readings against the figures stated in the bills to identify errors and avoid additional expenses on utilities.

If discrepancies are found, consumers should immediately report this to the distribution system operator or energy supplier. According to paragraph 8.6.16 of the Code of Commercial Accounting of Electric Energy, for household consumers, it is sufficient to contact one of them with the actual meter readings.

Contacting 'Vinnytsiaoblenergo' is possible 24/7 at 0-800-30-95-95, in writing, online, or via mobile app.

Avoid erroneous calculations

Erroneous calculations often occur due to late meter readings and human factors. To avoid problems in the future, experts recommend regularly submitting electricity consumption data and keeping backup photos or notes.

Ukrainians are advised to be careful when checking electricity bills, as errors in calculations can affect their financial expenditures. An effective way to avoid problems is to regularly check the meter readings and promptly inform specialists if discrepancies are found. This initiative is aimed at protecting the interests of electricity consumers from incorrect calculations and unnecessary expenses.