Mass complaints about schedules: NERC urgently contacted grid companies due to power outages.

The National Commission for State Regulation of Energy and Utilities has addressed the distribution system operators regarding power outages in Ukraine.

The press service of NERC reported that the commission demands that grid companies promptly provide up-to-date information about power outages. They receive many complaints from consumers about inadequate communication from operators, such as lack of information on outages, their volume, schedule relevance, etc.

"To maintain the principle of social justice, reduce social tension, and implement correct outage schedules, the regulator requires DSOs to ensure proper, reliable, and timely information to consumers about interruptions in power supply," NERC noted.

The commission also warned the heads of grid companies that they bear personal responsibility for adhering to the principle of non-discrimination when using disconnection schedules for electricity consumers.

Moreover, NERC called on consumers to understand the temporary power supply limitations that may be introduced. The regulator also asks consumers to inform the grid companies if they notice that the information provided/disseminated about power outages by distribution system operators is unreliable. This is necessary so that grid companies can update such information.

Recall, the most energy-consuming devices in the home for Ukrainians were named.