British Gas failed to fix the meter on time: how the customer received compensation.

Earlier this year, my smart gas meter stopped working. I contacted my energy supplier, British Gas, and requested to send an engineer to fix the issue.

However, the scheduled appointments were canceled three times. I was promised compensation of £40 for each missed visit.

However, British Gas stated that there was only one missed visit and subsequently £50 was credited to my account as a goodwill gesture. While my meter was not working, British Gas calculated my bills based on estimates and doubled the direct debit, despite my request not to do so.

I felt frustrated and decided to cancel my direct debit, missing payments in May and June. Now the company claims my account is in arrears.

It feels like I'm going in circles – maybe you can help?