Pensioners Forced to Buy Paid Insurance to Get New Oschadbank Card.

Oschadbank's Mandatory Insurance Policy for Elderly Customers

According to Novyny.live: Oschadbank is requiring pensioners to purchase paid insurance policies when renewing their bank cards. Refusing the insurance can block the card reissuance process, sparking alarm among the bank's clients. For instance, a woman in Kyiv reported being told she had to sign up for a mandatory insurance plan in order to get her card replaced.

Consumer Protection Regulations

The National Bank of Ukraine oversees how banks treat their customers and has the authority to defend the rights of financial service consumers. In response, Oschadbank clients who believe their rights have been violated can file a complaint with the National Bank of Ukraine. This gives consumers a way to assert their interests and seek clarity on the new service conditions.

Additionally, Oschadbank customers may be offered the 'My Health' insurance program from the Metlife insurance company. For insurance inquiries, bank representatives advise calling the contact center at 0800210800.

It is worth noting that in June 2026, Oschadbank imposed cash withdrawal limits ranging from 10,000 to 25,000 UAH every three hours. These restrictions likely also affect clients planning to conduct financial transactions during this period.

The issue of mandatory insurance for Oschadbank customers, along with the bank's explanations regarding the updated service terms, remains a pressing concern for many pensioners who rely on the financial institution's services.

The mandatory insurance requirement for card renewals has caused significant worry among pensioners, who make up a large portion of Oschadbank's client base. Given the country's challenging economic climate, it is crucial that banks maintain transparent and fair practices when serving their customers. Reaching out to the National Bank of Ukraine could be an important step in protecting consumer rights and ensuring equitable cooperation between pensioners and financial institutions.