Sony acknowledged a defect in the flagship Xperia 1 VII: how to get a free replacement.

New issues with Sony Xperia 1 VII flagships

Sony has identified a defect in its new flagship smartphones, the Xperia 1 VII, and is offering free replacements for all affected users, reports GSMArena.

The company decided to halt the sale of the devices due to user complaints about rebooting, shutting down, and other issues. Although a software update was released to fix the problem, it turned out that the root cause was a malfunctioning power board, rather than software.

Sony's statement indicated that the faulty power board in some smartphones was due to peculiarities in the manufacturing process. The manufacturer also noted that it has already changed its manufacturing technology to avoid similar situations in the future.

Users are advised to check the IMEI code of their smartphones on a special portal. If their device is affected, they will receive instructions on obtaining a new device.

The replacement program will launch on July 21. Recently, Samsung has been the leader in smartphone shipments.

Following the discovery of problems with Sony's flagship smartphones, the Xperia 1 VII, the company decided to halt device sales and launch a free replacement program for affected users. The malfunction in the power board of the smartphones was acknowledged by the manufacturer, who explained that the cause is related to the peculiarities of the manufacturing process. In parallel, Sony has already made changes to its manufacturing technology to avoid similar issues in the future.