Head of the NBU apologized to a veteran without limbs: the story of the bank scandal.

According to ТСН: 20-year-old Ruslan Knysh, a fighter of the 3rd assault brigade who lost four limbs on the front, faced a horrific lack of sensitivity. At one of the banking institutions, he was denied the issuance of a card because he could not hold it for a photo. After the situation gained public attention, the head of the National Bank personally visited the hospital. The details of this case are described by a TSN correspondent.

The Story of Ruslan Knysh

Ruslan is from Selidove in the Donetsk region. To get to the front at the age of 18, he literally had to run away from home, as his mother was searching for him. He dreamed of serving in the 3rd OShBr and eventually became part of this legendary unit.

Two months ago, Ruslan came under the fire of a drone. After 10 days in a coma, he woke up and realized that he had lost his arms and legs.

“I woke up, I see — there are no hands. The first thought: kill me. Imagine, I have the feeling that I have been stolen.”

Despite the severe injuries, Ruslan decided to continue fighting. But his first attempt to return to civilian life was a shocking experience for him.

“The Protocol is More Important than the Person”

Together with his service curator, Ruslan visited a branch of PrivatBank to restore his card in order to receive state payments — money he earned with his life. However, the bank employee put forward an impossible condition: the client had to take a photo with the card next to his face.

“The manager asked Ruslan to take the card in his hands, fully understanding that his hands were amputated. The card cannot be held by another person — such is the procedure. And if there are no hands, then there is no card,” says the correspondent.

Even when the curator tried to hold the card next to Ruslan's face, the system “did not accept” it. The worst part is that the NBU hotline also did not provide assistance, stating that “these are the rules.”

“Conclusions Will Be Made”: Response from the NBU and the Bank

Only after the patronage service “Angels” publicized Ruslan's story did the situation begin to change. The head of the NBU and representatives of PrivatBank visited the hospital to apologize.

The head of the NBU, Andriy Pyshny, who himself has hearing impairments, acknowledged that the problem lies not only in regulations but also in people.

“It pained me a lot to read what you wrote. It should not be like this. Conclusions will be made.”

He assured that protocols for the entire banking system would be changed in the shortest possible time.

What’s Next?

PrivatBank offered Ruslan funding for treatment and complex prosthetics. Ruslan accepted the apology but remained convinced that reforms are necessary.

The head of the patronage service emphasizes that if respect for veterans remains only on paper, Ukraine may lose its future.

Ruslan Knysh has become a symbol of an urgent problem faced by many veterans: norms and bureaucracy do not always take human needs into account. It is not accidental that his story has resonated widely in society. After the criticism, the National Bank has already made a decision to amend the rules that should facilitate veterans' lives. This situation highlights the importance of sensitivity and humanity in working with people who have given so much for their country.