Rating of airports in the UK: which one did passengers name as the worst.

Rating of airports in the United Kingdom

According to The Sun: The best and worst airports in the UK have been revealed, with the top spot going to an airport located outside London.

The organization Which? conducted a survey among nearly 6,000 passengers over the past year, examining their experiences at airports and forming a ranking based on their feedback.

AlamyExeter Airport took first place with an overall passenger rating of 80%.[/caption] AlamyThe worst rating was given to Manchester Airport, Terminal 3.[/caption]

Evaluation Categories

Passengers assessed airports across 10 categories, including customer service, baggage waiting times, security queues, seating availability, and the range of shops and dining options.

Exeter Airport in Devon emerged as the leader with an overall rating of 80%. It received five stars in five categories, while the lowest rating was three stars for the variety and quality of shops and dining establishments.

“Exeter offers a relaxing and stress-free travel experience, which is a pleasant change from larger airports,” shared one passenger's impressions when speaking with Which?

Exeter Airport is one of the smaller ones in the UK, serving about 500,000 passengers annually, while London Heathrow serves 84 million.

Other smaller airports are also ranked highly: following Exeter is Liverpool John Lennon Airport with over 5 million passengers per year, then London City, as well as airports in Bournemouth, Newcastle, and Norwich.

Worst Airport Ratings

The worst rating went to Manchester Airport, Terminal 3, with a score of 43%. It received only one star for queues, seating availability, and pricing of goods in shops, as well as for the quality of shops and dining establishments.

Some passengers complained that the terminal couldn't handle the flow of people, making it sometimes difficult to find something to eat or to sit down.

AlamyAll London airports received low ratings for seating availability.[/caption]

Comments from Manchester Airport Management

Manchester Airport Director Chris Woodruff expressed pride that the airport serves more passengers than ever before, connecting 31 million people a year to more than 200 destinations.

“I am also proud to report that customer satisfaction has significantly increased over the last four years,” he stated.

Among London airports, the lowest rating went to London Luton - 51%. The lowest ratings were received for seating and prices for goods in shops and dining establishments, while the highest rating was three stars for baggage queues.

London Heathrow, Terminal 5, received the highest score among London airports - 59%, but also showed poor results in security queues, baggage waiting times, seating availability, and shop prices.

Top List of Airports in the UK

1. Exeter
2. Liverpool (John Lennon)
3. London City
4. Bournemouth
5. Newcastle
6. Norwich
7. Inverness
8. Cardiff
9. Southampton
10. Belfast City
11. East Midlands
12. Glasgow International
13. London Heathrow T5
14. Edinburgh
15. Leeds Bradford
16. Aberdeen
17. Birmingham
18. Bristol
19. London Gatwick North
20. London Heathrow T2
21. International Belfast
22. London Gatwick South
23. London Heathrow T4
24. London Heathrow T3
25. London Stansted
26. Manchester T2
27. London Luton
28. Manchester T1
29. Manchester T2

AlamyThe organization Which? announced the results of the assessment of the best and worst airports in the UK.[/caption]

The study results showed that smaller airports can significantly outperform larger ones in terms of service levels and comfort. This may be an important factor for passengers looking for a convenient and pleasant travel experience, even if it means flying from a lesser-known airport.

It is important to note that customer attention to various aspects of service at airports can influence their choices when planning trips, opening up new opportunities for improving services in the aviation industry.