New Ticket System for Ukraine's Ministry of Internal Affairs Takes Effect February 3.

Revised Procedure for Booking Appointments at Ministry Service Centers

According to TSN.ua: A new system for obtaining service tickets at Ukraine's Ministry of Internal Affairs (MIA) self-service terminals was implemented on February 3. The key change allows visitors to see the exact appointment time when selecting a ticket, which is intended to streamline the process of booking services. This update is part of broader efforts to modernize citizen services in Ukraine.

The self-service terminals offer same-day appointments. Individuals are now limited to a maximum of four bookings per month, while legal entities can make no more than six registrations per day. This measure is designed to optimize queues and improve the efficiency of service delivery at MIA centers.

Online Registration and Digital Services Expand

For those planning ahead, online registration via the official website remains available, allowing appointments to be scheduled up to 21 days in advance. This provides greater flexibility for time management and helps avoid unexpected delays.

In a related digital initiative, the Cabinet of Ministers has approved a resolution enabling the digital processing of European Accident Reports through the 'Diia' app. Starting in the first quarter of 2026, drivers will be able to document traffic accidents without needing to call the police, simplifying procedures and reducing administrative burdens. The 'Diia' portal is Ukraine's flagship digital government platform.

Collectively, the changes enacted on February 3 aim to enhance the convenience and effectiveness of obtaining services at MIA centers. Visitors now have access to real-time information about appointment slots, contributing to a more organized service experience.

The adjustments to the MIA's ticket algorithm reflect the Ukrainian government's commitment to improving citizen services and reducing queues at its service centers.

The expansion of online registration and the forthcoming digital accident reports further demonstrate an active push to digitize state services, which is expected to boost administrative efficiency and user convenience.